Frequently Asked Questions
Get answers to some of the most commonly asked questions.
About Effica
What is Effica?

Effica is a practitioner-led virtual menopause clinic providing evidence-based care for women navigating perimenopause, menopause, and postmenopause. Care is delivered by licensed healthcare professionals and designed specifically for this stage of life.
Who is Effica for?

Effica provides personalized menopause care across the full spectrum of the transition, from early changes through later stages, with a focus on clarity, prevention, and proactive support.
Where does Effica operate?

Effica currently offers virtual care in AB, ON & BC, with plans to expand to the rest of Canada soon.
How to Get Started
What is the first step with Effica?

Care at Effica begins with Assess360, our comprehensive menopause assessment. Assess360 is the foundation of all practitioner-led care and sits at the core of every Effica package.
What is Assess360?

Assess360 is a structured, whole-person clinical assessment led by a licensed clinician. It brings together your symptoms, medical history, risk factors, and goals to create a clear, personalized understanding of your menopause health.
Why does Effica start with an assessment?

Menopause is complex and highly individual. Assess360 ensures care is informed, personalized, and clinically appropriate from the start.
What to Expect from Assess360
What happens during Assess360?

You will complete a detailed intake followed by a practitioner-led virtual appointment. Together, you will review your symptoms, concerns, and priorities, and begin building a clear plan forward.
Will I receive recommendations after my assessment?

Yes. Assess360 is designed to provide clarity. You will receive personalized clinical guidance, treatment considerations, and recommended next steps.
Is Assess360 a one-time appointment?

Assess360 is included in all Effica packages and is not offered on its own. It provides a complete clinical foundation, with the option to continue into ongoing care based on your needs.
Effica Packages and Ongoing Care
Does Effica offer different care packages?

Yes. Effica offers a range of care packages built around Assess360, designed to meet you where you are. This may include a one-time assessment, short-term support, or ongoing clinical care. To learn more about Effica’s care packages, visit our services.
Do I have to commit to ongoing care?

What if I want more support after my assessment?

Coverage, Billing, and Reimbursement
Is Effica covered by insurance?

Does Effica offer direct billing?

Can I submit my receipt for reimbursement?

How do I know if my plan will reimburse Effica services?

What is your refund policy?
Refunds are available within 24 hours if the Assess360 intake has not been submitted. Please see Payments and Refunds in our Terms of Use for more information.
Prescriptions, Supplements, and Labs
Does Effica offer menopausal hormone therapy (MHRT)?

Is hormone therapy required to receive care at Effica?

No. Hormone therapy is one option among many and is not required.
Does Effica prescribe medications?

Yes. When appropriate and within scope of practice, Effica clinicians may prescribe medications related to your menopause care.
Does Effica offer non-hormonal treatment options?

Yes. Care plans may include both hormonal and non-hormonal approaches, depending on your needs and preferences.
Does Effica recommend supplements?

Supplements may be discussed when relevant. Effica does not sell supplements or promote specific brands.
Will Effica push medications or supplements?

No. Treatment decisions are collaborative and individualized. Effica does not sell medications or supplements.
Does Effica prescribe bioidentical hormones?

Effica does not prescribe compounded hormones. Some formulations of Health Canada approved menopausal hormone therapy (MHT) are bioidentical or body-identical and may be prescribed by our practitioners, according to evidence-based clinical standards of care.
Labs and Testing
Can Effica clinicians order lab work?

Yes. Lab work may be ordered when clinically indicated.
Will everyone need lab testing?

No. Not all clients require lab work.
Do I need to complete labs before my next appointment?

If labs are ordered, your clinician will guide you on timing and next steps.
Do I need to fast for labs?

Fasting depends on the specific tests ordered. Instructions will be provided if needed.
How do I complete my lab work?

If indicated, Effica will provide a lab requisition to take to a local lab and may be able to assist in finding a location depending on where you reside.
Prescriptions and Follow-Up
How do I receive my prescriptions?

If prescribed, medications are sent according to provincial regulations. Your clinician will explain next steps.
When will my prescription be ready?

Timing depends on the pharmacy. Your pharmacy can provide pickup details.
Can I continue medications prescribed by another provider?

Medications prescribed by another provider remain under that provider’s care, and any questions or concerns should be directed to them. Effica clinicians will not change or discontinue existing medications unless there is a clinical reason to do so, and any recommended adjustments will be discussed with you in detail during your virtual visit.
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