Introduction

By visiting or using the Effica Health website ( www.efficahealth.com ), you agree to the collection, use, and disclosure of information as described in this Privacy Consent. Effica is committed to protecting your privacy and ensuring that all personal information is handled in compliance with applicable provincial privacy laws (including Alberta's Health Information Act (HIA), Ontario's Personal Health Information Protection Act (PHIPA), and equivalent legislation across Canada).

Information We Collect

When you visit our website, we may collect:

• Personal information voluntarily provided through forms (e.g., name, email, phone number, messages, or appointment requests).
• Non-identifiable information such as browser type, device, IP address, and website usage analytics.
• Cookies and similar technologies to improve website performance and user experience.

Purpose of Collection

We use the information we collect to:

• Respond to inquiries and contact requests.
• Provide updates, newsletters, or other requested communications (if you opt in).
• Improve our website, services, and user experience.
• Meet legal and regulatory obligations related to privacy, consent, and service delivery.

Consent

By using our website or submitting personal information through contact forms or subscriptions, you consent to:

• The collection, use, and disclosure of your information for the purposes outlined above.
• The use of cookies and tracking tools in accordance with this Privacy Consent.

You may withdraw your consent at any time by contacting us at connect@efficahealth.com or by unsubscribing from our mailing lists.

Storage and Security

• Authorized service providers supporting our website operations (e.g., Salesforce, secure email services).
• Regulatory or legal authorities if required by law.

Sharing of Information

Effica Health does not sell or trade personal information. Information may be shared only with:

• Authorized service providers supporting our website operations (e.g., Salesforce, secure email services).
• Regulatory or legal authorities if required by law.

All third parties are required to comply with Effica's privacy and confidentiality standards.

Cookies & Tracking

We use cookies to:

• Analyze website traffic and improve usability.
• Remember user preferences and settings.
• Deliver personalized content (where applicable and with consent).

You can manage or disable cookies through your browser settings. However, some website features may not function properly without cookies.

Effica Health Terms of Use (User Agreement)

Effica Health Inc. ("Effica", "we", "us", or "our") owns and operates the Effica Health platform and website (collectively, the "Effica Platform"). These Terms of Use ("Terms") govern your use of the Effica Platform, including the website http://www.efficahealth.com, related applications, and any services provided through them. By accessing or using the Effica Platform, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Effica Platform. Effica may update these Terms from time to time to reflect changes in applicable law, clinical practice, technology, or our services. Updates will be posted on this page with the date of revision. Continued use of the Effica Platform after any revision constitutes acceptance of the revised Terms.

The Effica Platform and Services

The Effica Platform is a secure virtual health platform that enables registered users ("Users", "you", "your") to access Healthcare Services provided by licensed healthcare professionals ("Authorized Healthcare Professionals"). Effica provides care services virtually via phone, video, secure messaging, or other digital tools. These may include assessment, diagnosis, prescriptions, referrals (as applicable and appropriate), education, virtual care programs, and symptom-tracking tools to enhance your health experience. Effica does not replace your healthcare provider. We encourage you to share your care reports with your family physician or nurse practitioner for continuity of care.

Eligibility

To register and use the Effica Platform, you must be at least 18 years old, be a resident of a Canadian province or territory where Effica operates, and have the legal authority to enter into a binding agreement. Effica reserves the right to modify or discontinue any part of the Platform at any time without notice.

Nature and Scope of Healthcare Services

Healthcare Services are provided solely by regulated healthcare professionals (e.g., physicians, nurse practitioners, pharmacists) licensed to practice in your territory of Canada. These professionals are independent providers, not employees or agents of Effica. Effica provides the technology platform and administrative support only. Authorized Healthcare Professionals retain sole responsibility for all clinical decision-making, prescriptions, diagnoses, and documentation. Each province and territory has its own licensing requirements. Depending on your location at the time of consultation, your provider may or may not be located in your province. Effica ensures all healthcare professionals are appropriately licensed to deliver virtual care. The Effica Platform cannot be used for medical emergencies. If you are experiencing chest pain, shortness of breath, loss of consciousness, or any other urgent concern, call 911 or visit the nearest emergency department immediately.

User Responsibilities

By using the Effica Platform, you agree to provide accurate, complete, and updated personal and health information, use the services only for yourself unless explicitly authorized, follow the advice of healthcare providers responsibly, and not misuse the Platform for fraudulent, abusive, or unlawful purposes. Effica may suspend or terminate accounts that violate these Terms.

Prescriptions and Pharmacy Services

Authorized Healthcare Professionals may issue prescriptions as clinically appropriate. Certain medications (e.g., narcotics, controlled substances, over-the-therapeutic drugs) cannot be prescribed via the Effica Platform. Prescriptions are issued solely for personal use and must be filled by a licensed pharmacy. You are responsible for providing medication labels and contacting your pharmacist or provider with any concerns. Effica may partner with licensed pharmacies for fulfillment and delivery, but fulfillment services are separate from Effica's healthcare operations.

Privacy and Information Handling

Effica is committed to protecting your privacy in accordance with applicable Canadian privacy laws, including:

• Alberta's Health Information Act (HIA)
• Ontario's Personal Health Information Protection Act (PHIPA)
• Other provincial and territorial health information legislation

Your health information is collected, used, and disclosed only as necessary to provide care and in compliance with the law. For more details, please review our Privacy Policy.

Information Content

Purpose of Information Content

All written, digital, audio, and video materials provided by Effica Health — including articles, newsletters, blogs, community discussions, educational guides, webinars, and AI-generated insights — are for general informational and educational purposes only

Not a Substitute for Professional Care

1. Information content is not intended to provide medical advice, diagnosis, or treatment.
2. Always seek the guidance of your physician, pharmacist, or other qualified health professional with any questions you may have regarding your health, medications, or treatment options.
3. Never disregard or delay professional medical advice because of information you have read, viewed, or received from Effica Health.

Accuracy & Limitations

1. Effica Health makes every effort to ensure content is accurate and evidence-based; however, no guarantee is made that the information is complete, current, or error-free.
2. Information may be updated, revised, or removed at any time.
3. AI-assisted content is intended to support education only and is not a substitute for professional clinical judgment.

Privacy & Community Spaces

1. Information content shared in Effica Health community spaces is subject to our Privacy Policy.
2. Community discussions are not confidential medical care. Please share only information you are comfortable disclosing.

Liability

1. Effica Health is not responsible or liable for any harm, injury, or outcomes resulting from reliance on educational content.
2. Use of information is at your own risk.

Emergencies

1. Information content is not designed for emergency use.
2. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.